Automotive training and consultancy firm BTC has announced plans to install a personalised version of its vehicle health check system, autoVHC, for Ford across 12 markets.
This new move follows a strong five-year relationship and phenomenal success in the UK; with autoVHC now being used in over 150 Ford dealerships throughout the country.
The tailored autoVHC forms part of Ford’s plans to fully integrate its vehicle health checks with FordEcat – the dealer’s Electronic Parts Catalogue for users who need access to information on parts identification, vehicle identification and supersession search.
This year, the following markets will see Ford’s autoVHC installed: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Germany, Hungary, Ireland, Morocco, Netherlands, Romania, Russia, and Switzerland.
Henry Howard, BTC’s Sales Director, commented: “A fully integrated autoVHC system will allow the Ford dealerships to deliver its interactive reception process effectively. Aftersales staff and service advisors will be able to follow a much smoother process that will deliver a high quality service to its customers.”
Once implemented, autoVHC is linked directly with FordEcat’s menu pricing system for package jobs that are to be completed on a customer’s car. This allows the electronic health check system to access customer specific prices from Ford’s Dealer Management System (DMS) efficiently.
“Ford dealerships will see improved benefits to the personalised system and the way it seamlessly works with FordEcat. Users will be able to access consistent pricing of Ford parts and offer real time costs, which will increase customer engagement significantly. Repair orders are also pushed back automatically, eliminating the need for double keying.”