DENSO expands UK customer services team

DENSO expands UK customer services team

Kerry Nickson photoDENSO Aftermarket Sales UK has further strengthened its offering by expanding its dedicated customer services team with the appointment of two new team members – Laurence Bachelor and Kerry Nickson.

Bringing with them a wealth of varied experience, Laurence and Kerry will significantly increase the capabilities of DENSO’s customer services team, enabling DENSO’s customers improved access to important and timely information, as well as technical and sales assistance.

Laurence, who joins the team as Customer Service Administrator, has been working in the automotive industry for the last six years. His previous experience has included time at Krupp Hoesch and Halfords, as well as most recently, Klarius Quinton Hazell, where he held a combined customer services and sales role.

Talking about his new role, Laurence said: “I am really pleased to be part of the DENSO UK team. In my new role I have a number of challenges and goals ahead of me, including most importantly enhancing DENSO’s reputation for market-leading customer service within the UK aftermarket. Furthermore I hope to be able to share my knowledge and experience with the wider team, contributing fresh ideas, as well as supporting the growth of DENSO’s product portfolio, and helping to identify further new business development opportunities.”

Joining Laurence is Kerry Nickson who is new to the automotive industry. Her previous experience has been at big name companies such as AXA, where she worked from 2006 until joining DENSO in 2012. In her new role of Sales Administrator, Kerry will be an integral part of the team, often being the first port of call for customer queries and orders.

Kerry said: “I am excited to become part of what is already a well-established and successful team. I hope to be able to build on this success in the coming years, and look forward to getting to know both DENSO’s customers and the wider UK aftermarket.”

DENSO Aftermarket Sales Manager, Paul Payne, added: “I would like to extend our warmest welcome to both Laurence and Kerry. Their appointments come at a key time for our business as we look to further develop our UK aftermarket offering. Our customer services team is a vital part of this, and we believe that their combined expertise and dedication will help us to deliver an even more comprehensive and efficient service than ever before.”

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