iris distributor, Sinemaster, is running a series of training courses in partnership with Training 2000 from August to November at their state-of-the-art facilities in Blackburn and Loughborough, designed to equip repairers with the skills to identify and up-sell repair opportunities to generate greater profitability.
Aimed at bodyshop managers, vehicle damage assessors, customer service personnel and collection and delivery drivers, the programme has been devised by Training 2000 to deliver best-in-class training. It will provide staff with the knowledge to look at every car presented to them as an opportunity to deliver excellent customer service, whilst identifying additional revenue streams available using existing skill sets and business infrastructure.
Mark Leeming, Managing Director of Sinemaster, says, “Our partnership with Training 2000 has got off to a flying start with this new programme of training designed to add even greater value to our bodyshop customers by boosting their profitability. We recognise that every member of staff within the bodyshop has the potential to up-sell a repair opportunity to the motorist. This course will enable repairers to maximise the untapped potential within their shop to grow their business further.”
Frank Harvey, Head of Automotive for Training 2000, comments, “Our training courses are designed to ensure repairers gain maximum benefit from their training investment. The aim of Bodyshop Up-Sell Training is to change the mindset of repairers to treat the repair as an opportunity and to present to the motorist the different services the bodyshop can provide every time.”
For more information: www.training2000.co.uk