Following a competitive tender process with a major insurer, Inter-est UK has announced the launch of a pilot for its new online First Notification of Loss (FNOL) / Triage solution called Inter-cept.
Inter-cept empowers FNOL handlers – typically at a call centre – to make a value-based analysis quickly and accurately. Is the vehicle a write-off? Does it need full in-shop repair? Can the repair be done in just one day – fixed site or mobile? Is the claim sub excess? These are the kind of rapid decisions that Inter-cept accelerates – with full software support for the call centre operative.
Inter-cept ensures accident damaged vehicle are directed quickly and accurately to the most appropriate repair facility.
Inter-cept offers insurers and repairers significant time and cost savings. By guiding the call centre operative to distinguish correctly between minor or structural damage and directing the vehicle to the right place in the first instance, Inter-cept reduces key-to-key times, and enables staff to be more efficient and professional in what is often a stressful time for the policyholder.
As well as massively improving customer service, and driving up efficiency, Inter-cept ultimately assists Insurers to retain customers.
Michael Nixon, Managing Director, of Inter-est says, “Inter-cept has been extremely well received by our client and demonstrates our commitment to providing innovative solutions to the UK accident repair community.
“Inter-est is committed to closing the ‘trust gap’ in the market place (identified in the latest Consumer Intelligence report) by combining traditional values with advanced technological solutions for the future.”
Inter-cept is a further demonstration of how technology provider Inter-est can quickly respond to a user requirement and build an effective solution. The company is committed to developing innovative products that improve the efficiency and accuracy of claims management.
Its state-of-the-art estimating solution, Vision, which utilises Cloud technology, is already the second most widely used estimating system in the UK. Now with over 1000 users, it is also the fastest-growing.
Data can be accessed anywhere, at any time, including from Smart phones and web pads. Importantly, because the TTS repair times are calculated from the method, not the other way round, there is no discrepancy between the times calculated for the job and the method of repair.
For more information: www.inter-est.net